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She expects those referrals will continue for situations where “somebody could use some face-to-face support.” NSPL previously made direct referrals for local callers to RHA Health Services, says Sherrie Pace, West Mobile Crisis Management program director, which serves 11 counties in Western North Carolina. (The NSPL number - 8will redirect to the new hotline). The call center added 24/7 chat and text response with the debut of 988, according to N.C. Department of Health and Human Services Mental Health, Developmental Disabilities and Substance Abuse Services as the hotline for North Carolina’s 100 counties since 2012. REAL Crisis Intervention has partnered with N.C.
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Department of Health and Human Services Substance Abuse and Mental Health Services Administration. In North Carolina, the call center is REAL Crisis Intervention in Greenville, according to the U.S. Contacting 988 routes callers to a call center in their state, and trained crisis counselors answer 24/7.
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On July 15, the federal government debuted 988 Suicide and Crisis Lifeline, a new, easy-to-remember dialing code that operates differently from NSPL. In July, The Wall Street Journal reported that 1-in-6 of the over 9 million calls to the NSPL from 2016-21 ended before the caller connected with a counselor. Her frustration is all too common, both for local hotlines like the ones she called and the National Suicide Prevention Lifeline, the country’s main crisis hotline since 2005. “I think the person that answered said they were in Texas.” Sykes lived in North Carolina. “I just went down the list until I got somebody,” recalls Sykes, who works in peer support at Mountain Area Health Education Center.
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But she had to call several numbers to finally reach a trained counselor. She found a website with a list of phone numbers for crisis hotlines. Eight years ago, Laurie Sykes was in an emotional crisis and she searched online for help.